Credits claimed, not lost.
Most enterprises let SLA credits expire because nobody reconciles ticket data against contract thresholds. Evaluetor closes that loop — extract the SLA, ingest the actuals, surface the breach, calculate the credit, route the claim.
Six things, continuously.
Uptime, response time, resolution time, throughput, error rate, accuracy, completeness, timeliness, recovery time, availability, performance, capacity, and custom metrics.
Connect ServiceNow or your ticketing system. Actual incidents are compared to extracted SLA thresholds. Breaches flagged the day they happen, not at the next QBR.
Each breach is monetised against the credit table in the underlying contract. Calculation logic is inspectable and exportable.
Each vendor gets a grade rolled up from breach frequency, severity, and credit position. Comparable across the portfolio.
Auto-generated QBR pack: breach history, credit position, comparable benchmarks, recommended renegotiation positions.
Findings turn into work — credit claims drafted, escalation paths defined, dispute trail captured.
Show us your worst-performing vendor.
We will extract the SLAs, line them up against your last twelve months of tickets, and tell you what credit position you have left to claim.