Detect breaches and recover every credit you are owed
Extract SLA targets from contracts, monitor performance in real time, detect breaches instantly, and calculate every credit your vendors owe you.
Automated Extraction
SLA terms extracted straight from the contract
Our SLA Extraction Agent reads your agreements and pulls out every metric, target, threshold, and penalty clause, so you always know exactly what was promised.
AI-Powered
SLA Extraction
No more manually building SLA tracking spreadsheets. Upload your contract and our AI identifies every service level commitment, including the targets, measurement methods, and financial consequences.
- Extracts 9 metric types: Uptime, Response Time, Resolution Time, Throughput, Error Rate, Availability, Latency, MTTR, and Custom
- Captures target values, minimum thresholds, and measurement periods
- Identifies penalty structures including per-incident fees, percentage-based credits, and tiered escalations
- Links each SLA to its source clause for audit traceability
- Detects service credit caps and maximum liability thresholds
Proactive Alerts
Breach Detection & Classification
When a vendor misses their target, Evaluetor detects it immediately, classifies the severity, and tracks consecutive breach patterns that may trigger escalation clauses.
- Automatic breach detection when performance data falls below contracted thresholds
- Four severity levels: Minor, Moderate, Major, and Critical, based on deviation from targets
- Consecutive breach counting triggers escalation alerts when patterns emerge
- Historical trend analysis identifies degrading performance before formal breaches occur
- Configurable notification rules alert the right stakeholders based on severity and contract value
Revenue Recovery
Financial Impact & Credit Recovery
Every breach has a cost. Evaluetor calculates the exact penalties and service credits owed based on your contract terms, tracks credit recovery, and maintains a complete audit trail for vendor discussions.
- Automated penalty calculation based on contract-specific formulas and rate cards
- Service credit tracking with running totals per vendor, per contract, and per period
- Credit cap monitoring ensures you claim up to the maximum allowed under the agreement
- Exportable breach and credit reports for vendor business reviews
- Complete financial audit trail documenting every calculation and its contractual basis
More Capabilities
End-to-end SLA lifecycle management
From contract extraction to credit recovery, Evaluetor covers every aspect of SLA management.
Performance Dashboards
Visual dashboards show SLA compliance across all vendors and contracts. Drill down from portfolio-level summaries to individual metric performance over time.
Vendor Scorecards
Aggregate SLA performance into vendor scorecards that combine compliance rates, breach frequency, and financial impact into a single health score for each provider.
Trend Analysis & Forecasting
Identify vendors with declining performance trends before they become critical. Predictive indicators highlight contracts at risk of future SLA breaches based on historical patterns.
Leaving money on the table?
Most teams are. Our AI finds every SLA breach and calculates what you're owed.