The discipline only we ship.
Contracts define terms. Relationships determine outcomes. Every legacy CLM ignores the second half. Evaluetor measures it — continuously, on both sides, with a defensible audit trail.
Six things, continuously.
Both sides of the relationship score the same KPIs against the same definitions. The delta between the two scores is the perception gap.
Structured surveys (periodic), operational signals (SLA performance, obligation fulfilment, ticket data), and communication-cadence signals (where available). Composite gap score per KPI.
Risk (30%) · SLA (40%) · Obligations (30%). One number per contract. Auditable. Defensible. Comparable.
Where the gap exceeds a configurable threshold, an improvement point is auto-generated — with owner, priority, and due date. Closes the loop.
Schedule, distribute, collect, and score periodic surveys. Both sides can see their own scores and the agreed-upon delta.
Per-contract industry profile drives which KPIs apply. A telecoms vendor relationship is not scored on healthcare KPIs.
One number. Three weighted parts.
Contract risk patterns + clause severity
Service-level performance + breach history
Commitment fulfilment + audit position
Weights are configurable per industry profile. The defaults are derived from research across vendor-governance literature and Evaluetor's pilot engagements; sectors with heavy regulatory exposure tend to weight Risk higher.